Cancellation Policy
Last updated: June 2026
Each operator chooses the cancellation policy that applies to their listing. The policy is shown on the stay page and again at checkout before you pay. When you confirm a booking, you agree to the policy in force at that time. The tiers below explain what each policy means.
Policy tiers
Free cancellation up to 24 hours before check-in.
Cancel at least 24 hours before your check-in time for a full refund of the stay amount and guest fee. Cancellations made within 24 hours of check-in are non-refundable.
Free cancellation up to 5 days before check-in. 50% refund after that.
Cancel at least 5 days before check-in for a full refund. Cancel between 5 days and 24 hours before check-in and 50% of the stay amount is refunded. No refund within 24 hours of check-in.
50% refund up to 7 days before check-in. No refund after that.
Cancel at least 7 days before check-in and 50% of the stay amount is refunded. Cancellations within 7 days of check-in are non-refundable.
Free cancellation up to 30 days before check-in.
Used for extended stays. Cancel at least 30 days before check-in for a full refund. Cancellations made within 30 days of check-in are non-refundable.
Non-refundable once booked.
This rate is offered at a discount and cannot be refunded after the booking is confirmed. Dates may not be changed.
Fees and refunds
- The guest fee (7% for stays, 5% for activities) is refunded in full when the stay amount is fully refunded, and is not refunded when the stay amount is not refunded.
- For partial refunds, the guest fee is refunded in the same proportion as the stay amount.
- VeldCamp may deduct its commission before processing any refund. Operators are paid 48–72 hours after checkout, so refunds on completed stays are handled on a case-by-case basis.
- Refunds are processed through Yoco to the original payment method and may take 5–10 business days to reflect.
How to cancel
Open My trips, select the booking, and choose cancel. The refund due is calculated automatically from the operator's policy. If you need help, contact support@veldcamp.com.
Operator cancellations and force majeure
If an operator cancels a confirmed booking, you receive a full refund of the stay amount and guest fee. Where an operator cannot honour a booking due to events beyond their control — severe weather, natural disasters, civil unrest, or government restrictions — the same full refund applies. VeldCamp may assist in finding an alternative listing but is not liable for the operator's cancellation.
Questions
This policy forms part of our Terms of Service. For any dispute about a cancellation or refund, contact support@veldcamp.com.